Money-Back Guarantee

We have absolute confidence in providing you with the best at-home IPL Hair Removal Handset in the world.

That’s why we’re proud to offer our day 90-Day, 100% Money-Back Guarantee.

In the unlikely event that you don’t see results, simply return your handset and we’ll give you 100% of your money back.

TAKE YOUR 'BEFORE' PHOTO

Before you shave, simply snap a photo of your treatment area so we can see how much hair you had before starting your HappySkinCo IPL hair removal journey

SNAP YOUR WEEKLY PROGRESS PICTURE

The photo should be taken before you shave each week and of the same section of skin. You will need to take a minimumof 6 photos to accurately show that you used the IPL consistently throughout your 12 week journey
NOTE: If you are using your IPL on more than one treatment area, you will only need to take progress photos on one area of skin.

MINIMAL CHANGE, EMAIL AWAY!

So you've used your IPL every week for six weeks and you didn't see a reduction of hair? Money Back Guarantee time! Simply screenshot your progress photos from your album showing that you completed your 6 sessions and email them to customercare@happyskinco.com

RETURN AND REFUND

A customer care team member will respond to your progress photos and assist you with the return and refund process. All refunds will be reimbursed back to the original form of payment once the handset has been received by the warehouse.

Money Back Guarantee returns must have your name and order number on the return package so we can easily identify the return. We suggest using a tracked service to ensure the package arrives to us. We will not be responsible for packages that go missing in transit. Please send all returns to:

HAPPYSKINCO
27/2 Bishop St
St Peters, NSW
Australia, 2044

TERMS AND CONDITIONS

- The Money-Back Guarantee is only valid on the HappySkin Gen.2 and the HappySkin Ice IPL hair removal handsets
- You must trial our handset for a minimum of 60 days (from the date of delivery) but for no more than 90 days.

Please note: - All 90-day Money-Back Guarantee applications MUST be submitted within 90 days of receiving your handset. - All images MUST have valid time and date stamps.

If your application does not meet our return criteria, you will not be approved for a refund. Incomplete or illegible claims will not be refunded. If approved, we will refund you the handset purchase price (at the time of order), once the handset has been returned to our warehouse*.
The greatest determining factor for a successful treatment is simply using it consistently, as advised, and for the recommended period of time.
For those who are not consistent with their treatments, their results will reflect this. We cannot control how often you use your handset or how the handset is used.
Please ensure that the detailed User Guide is thoroughly read and understood. If the handset has not been used correctly, and as instructed, the refund will not be approved.
We reserve our right to reject a refund in the event that we are not satisfied, (acting reasonably) with the supporting evidence you provide to us.
Postage costs and the process of sending the handset back to us (once approved by our Results team) is the full responsibility of the claimant, and return postage costs will not be refunded.
We advise to return the handset via trackable mail. We cannot guarantee that all return items will reach us, unless tracked.
e ask all customers to allow up to 3 business days for the return to be processed, once it has arrived at our warehouse.

Taken progress pictures, and LOVE your results? We’d love to see them, and give you a little something for sharing. Please send your images to hello@happyskinco.com with your order number, to claim your gift 😊